Core

Support Tickets

Internal requests and issues, tracked to closure.

A lightweight internal helpdesk for staff requests and issues — raise it, categorise it, assign an owner, track status, resolve it — with ownership and progress visible to everyone involved.

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erp.santrixerp.com / tickets

Keeps the small stuff from falling through the cracks: IT requests, facilities issues, access requests and general queries live in one place instead of scattered chats, each tied back to the person and department that raised it, and each with a full history so nothing is lost in a chat thread.

Key capabilities

What Support Tickets does

Raise & assignAnyone can open a ticket; owners pick it up and drive it to done.

Status trackingOpen, in-progress and resolved states at a glance.

CategorisedGroup tickets by type — IT, facilities, access, HR.

Tied to peopleEvery ticket links to the employee and department.

AuditableEvery update is recorded on the ticket.

Works with

DashboardYour whole business at a glance — filtered to your role.Approvals & RequestsOne inbox for every sign-off, fully audited.Employee Self-ServiceStaff manage their own details, leave and payslips.

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Get in touch and we'll show you how Support Tickets fits your business.